Support

Need help with Relyva?

We are currently testing Relyva with early users. If something feels unclear, inaccurate, hard to read, or not useful enough, we want to know.

H

Apple Health is not showing activity

Relyva can read workouts, steps, walking/running distance, flights climbed, water, sleep, and body signals only after you grant permission. iPhone may know steps and stairs, but it usually cannot know driving, desk work, alcohol, stress, or recovery tools unless you log them.

S

Sleep is missing

Sleep is one of Relyva's strongest inputs. If Apple Health has no sleep record, use Home → Log Sleep. Relyva should prompt for last night's sleep after morning.

W

Water guidance feels high

Relyva uses paced hydration. Late in the evening it should suggest smaller, realistic amounts instead of asking you to chase the full daily gap.

What to include when you contact us.

This helps us debug faster without asking for unnecessary personal details.

1

Device and iOS version

Example: iPhone 15 Pro, iOS 18. If Apple Watch is involved, include the watch model and watchOS version.

2

What you expected

Example: “I went for a walk and expected it to appear in Today logged.”

3

What happened instead

Screenshots are helpful, especially for TestFlight issues, but avoid sending sensitive health details you do not want to share.

Privacy reminder

Support should not require oversharing.

  • Please do not send medical records, diagnoses, or emergency health information.
  • Relyva is a wellness app, not medical care.
  • If you have a medical emergency or urgent health concern, contact local emergency services or a qualified clinician.